Aztek Computers is committed to providing each customer with the highest standard of customer service.
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Aztek Computers Shipping Rates
Shipping rates depend on the selected shipping speed and weight/size of the items.
To determine the applicable shipping rate for items in your Cart:
The total shipping & handling cost will be listed under Order Summary
Aztek Computers Return Policy
Not All Orders Can Be Cancelled
If you request to cancel your order - it may have already been processed and packed for shipping. Due to Aztek Computers’ quick order turnaround time - we cannot guarantee that your order can be cancelled before it ships out.
Claims of Non-Receipt
Any instances of Non-Receipt or lost deliveries, must be reported within 10 days of the shipping date. Customers must allow for the carrier to investigate these shipments, and provide any follow up information or responses to Aztek Computers and the carrier that are required as part of these investigations. Aztek Computers cannot assist customers that are using Freight Forwarding companies to ship their merchandise a second time to another location. Please Note: Aztek Computers is not authorized to change the shipping address information in any way. Aztek Computers is not responsible for orders that are delivered successfully to an address(es) that are no longer considered valid by you (we will only ship to the address given to us by Amazon).
The customer is responsible for determining if the product(s) ordered suits their needs.
Returns must be requested within 30 days of the shipment date, have all original packaging, software, booklets etc. in new or nearly new, resalable condition, free of any marks or damage. If the product is not in this condition, it is ineligible for return. All original packaging materials must be retained and returned with the item.
Returns sent to Aztek Computers must be pre-approved and if so approved are issued an RMA (Return Merchandise Authorization) number. Customers are not permitted to ship items back to the original shipping address without a Return Authorization number. The customer is responsible for returning the identical item that was authorized for return and originally purchased from Aztek Computers. Unauthorized returns will be considered abandoned and will not be credited. The customer will be responsible for shipping charges to return the package to them.
Return requests for items reported as defective or “not as described” must be submitted within 21 days of the delivery date and be identified as such in the original return request. Return requests for items reported as damaged must be requested within 48 hours of delivery. Customers must allow for the carrier to claim the item from the delivery address if required by the carrier’s own policies. If any item is not made available for return, no refund will be made.
Aztek Computers has a restocking fee of $5.00 or 20% * per item, whichever is greater, on all returned items that are unopened and in original condition. Orders can be cancelled until they are in process. After an order is in process it becomes a return and is handled as such. The restocking fee also applies to refused orders, orders returned due to incomplete or incorrect addresses or returned as undeliverables by the shipping company.
* On items that have become damaged through use or misuse, are now missing parts, opened, not in the original condition, or have obvious signs of use, Aztek Computers reserves the right to charge a higher Restocking Fee depending on the condition of the item.
Returned materials must be received within 15 days of the issuance of the RMA or the RMA is to be considered canceled and will not be reissued, extended, or renewed.
Customers are Responsible for Return Shipping.
Aztek Computers does not provide prepaid mailing labels or reimbursement for shipping costs. The customer is responsible for ensuring the shipment arrives at the return location in the condition it was sent or described in the original return request. Returns lost in transit are the responsibility of the customer. For items over $100 we strongly recommend the customer insure their return shipments for the full value of the item.
All returns will be inspected and processed before providing resolution.
Every return will be inspected to ensure it is the correct item being returned and for the condition of the item as claimed in the original return request. Aztek Computers does not cross ship merchandise, or refund items in transit for return. Substantiated claims of defect, damaged, or “not as described” are eligible to receive waiver of the restocking fee. In the event of an unsubstantiated claim, the return will be considered an unwanted item. Aztek Computers may conduct an independent investigation of the item, or may choose to consult with manufacturer representatives to determine if the claim of defect is substantiated.
Some items are not returnable to Aztek Computers.
These are items where the manufacturer’s warranty is in effect. For example: software that has been registered or activated. Or, where opening the package results in damage to security seals or the packaging itself and electronic devices of any kind including, but not limited to:
Computers, laptops, tablets, printers, phones and related equipment, monitors, projectors, screens, display devices, televisions, video players, memory, hard disc drives, solid state drives, storage devices, music players, cameras, copy machines, laminators, calculators, scanners, GPS units, bags, "skins", cables, Pelican cases, and any kind of POS Equipment including but not limited to scanners, card readers, cash registers, register displays, and cash drawers.
In the case of these and other items the manufacturer's remedies will need to be pursued and the manufacturer's warranties supersede any other warranties. Many items, if opened, are either not returnable or may be returnable for a one-to-one replacement with the same product. The items may include software, consumables such as ink, paper, films, tape, printer cartridges, batteries, labels, blank media, bulbs and similar items.
Shipping is Non-refundable.
If a return is made of an item that shipped with free shipping, the actual shipping charges incurred by Aztek Computers may be be deducted from any refund. Substantiated claims of defect, damaged, or “not as described” are eligible to receive waiver of this original shipping fee.
Shipping Charges for Undeliverable or Refused Packages.
Customers are required to provide accurate shipping information for their order to successfully deliver .
If an order shipped and is deemed by the shipping company to have been refused or undeliverable – Aztek Computers will pass on the actual shipping charge incurred by Aztek Computers to the customer.
Disclaimers and Limitation Liability
All products sold by Aztek Computers are guaranteed against defects for 30 days from the purchase date. A defective product(s) may be replaced only pursuant to the terms posted on this site.
AZTEK COMPUTERS MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO PRODUCTS SOLD BY AZTEK COMPUTERS, PURCHASED THROUGH THE AMAZON MARKETPLACE INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR USE.
Privacy and Security
Aztek Computers values the privacy of your personal data.
For questions about a charge that has been made to your credit card, please contact Arceto. Questions about how to place an order? Search Arceto Help.